Question 1

What materials are Grazen wiring devices made from?

Accepted Answer

Plates are machined from anodised aluminium or moulded from UV-stable polycarbonate with a soft-touch matte coating. Contacts use phosphor bronze with silver alloy tips for consistent switching over the device life.

Question 2

Which signature finishes are available?

Accepted Answer

Matte White, Matte Black, Champagne Gold, Brushed Gold, Dark Grey and Silver. Finishes are colour-matched across switches, outlets, pop-up sockets and ventilation so a room reads as one system.

Question 3

What is the Ultra Wide series?

Accepted Answer

Ultra Wide uses a wider rocker and a slimmer bezel for a quieter wall line. It shares back-box dimensions with the standard series, so you can mix both within a project without re-chasing walls.

Question 4

How long is the Grazen warranty?

Accepted Answer

Five years on switches and outlets, three years on pop-up sockets and lift mechanisms, and two years on ventilation products — counted from the invoice date of an authorised dealer.

Question 5

Do I need to register my products?

Accepted Answer

Registration is not required but strongly recommended. Registering within 30 days links your serial numbers to your invoice, so future claims can be processed without paperwork.

Question 6

How do I file a warranty claim?

Accepted Answer

Submit the warranty form on this page with your invoice number and product model. Our team responds within one business day and arranges assessment through your dealer or our service desk.

Question 7

How fast is delivery?

Accepted Answer

Same-day within Metro Manila for orders placed before 12:00, and 2–5 business days nationwide. Showroom pickup in Ortigas is available the next business day at no charge.

Question 8

Can you deliver in phased project batches?

Accepted Answer

Yes. Project accounts can schedule staged deliveries against a single purchase order so devices arrive as each floor or unit reaches second fix.

Question 9

Which payment methods do you accept?

Accepted Answer

GCash, Maya, credit and debit cards, bank transfer, and cash on delivery for eligible addresses. Dealer and project accounts may apply for terms.

Question 10

Can I get an official receipt or BIR invoice?

Accepted Answer

Yes. A printable invoice is generated for every order in your account, and an official receipt is issued with the delivery for business accounts.

Question 11

Should a licensed electrician install Grazen devices?

Accepted Answer

Always. All wiring devices must be installed by a licensed electrician in accordance with the Philippine Electrical Code. Improper installation voids the warranty.

Question 12

What back-box depth is required?

Accepted Answer

Standard switches and outlets need a minimum 35 mm depth. Floor and table pop-up sockets require 90–120 mm depending on the model — check the data sheet in the download centre.

Question 13

How do I become a Grazen dealer?

Accepted Answer

Submit the dealer application with your business details and current brand portfolio. Our partnership team reviews applications within three business days and schedules a market discussion.

Question 14

What support do dealers receive?

Accepted Answer

Display units, sample kits, printed catalogues, seasonal campaign assets, product training for your sales floor and a dedicated account manager.

Question 15

What is the return window?

Accepted Answer

Unopened items in original packaging can be returned within 14 days of delivery. Custom finishes and project-specified quantities are non-returnable.

Question 16

My item arrived damaged — what now?

Accepted Answer

Report it within 48 hours with photographs of the packaging and product. Replacements ship immediately once confirmed, at no cost to you.

Question 17

When is technical support available?

Accepted Answer

Monday to Saturday, 9:00 to 18:00 PHT. Project and dealer accounts have an escalation line for site-critical issues outside those hours.

Question 18

Can Grazen help specify devices for my project?

Accepted Answer

Yes. Send drawings or a device schedule and our specification desk returns a finish-matched layout with quantities, model codes and lead times.

Answers, without the runaround.

Our support desk is one message away.

Answers, without the runaround.

ProductsWhat materials are Grazen wiring devices made from?

ProductsWhich signature finishes are available?

ProductsWhat is the Ultra Wide series?

WarrantyHow long is the Grazen warranty?

WarrantyDo I need to register my products?

WarrantyHow do I file a warranty claim?

ShippingHow fast is delivery?

ShippingCan you deliver in phased project batches?

PaymentsWhich payment methods do you accept?

PaymentsCan I get an official receipt or BIR invoice?

InstallationShould a licensed electrician install Grazen devices?

InstallationWhat back-box depth is required?

DealersHow do I become a Grazen dealer?

DealersWhat support do dealers receive?

ReturnsWhat is the return window?

ReturnsMy item arrived damaged — what now?

SupportWhen is technical support available?

SupportCan Grazen help specify devices for my project?

Our support desk is one message away.