Warranty & Support
We're Here To Help.
Register a warranty, download a manual, or reach the engineering desk behind every Grazen device.
Support options
Start with the right desk.
Six routes into the Grazen support team — each answered by people who work on these devices every day.
Warranty registration
Register within 30 days. Claim without paperwork.
Registration links your serial numbers to your invoice, so any future service request is handled on the first call.
- 5 years — switches and power outlets
- 3 years — pop-up sockets and lift mechanisms
- 2 years — ventilation products
Product support
Guidance for every stage of installation.
Installation
Back-box depths, gang alignment and flush-mount tolerances.
- Wall preparation
- Gang plate alignment
- Torque specifications
Troubleshooting
Diagnose intermittent switching, LED flicker and GFCI trips.
- LED dimmer flicker
- GFCI nuisance tripping
- Loose terminal checks
Product Compatibility
Match modules, plates and series across the Grazen catalogue.
- Ultra Wide compatibility
- Dimmer load charts
- Third-party modules
Maintenance
Keep matte and brushed finishes looking new for years.
- Cleaning matte finishes
- Brushed gold care
- Pop-up socket servicing
Replacement Parts
Order plates, modules, gaskets and lift mechanisms.
- Cover plates
- Socket modules
- Lift mechanisms
Technical Specifications
Ratings, materials, IP classes and certification references.
- Current ratings
- IP / IK ratings
- Material data
Quick answers
Frequently asked questions.
Need technical assistance?
Talk to the engineering desk.
Load charts, compatibility questions or a site-critical issue — our technical team responds within one business day.