Privacy Policy

Information we collect

We collect information you provide directly when you create an account, place an order, register a warranty, apply to become a dealer, apply for a role, or contact our team.

• Identity and contact details such as name, email address, phone number and delivery address.
• Order information including products purchased, payment method used and delivery preferences.
• Warranty registration details such as purchase date, dealer, invoice number and serial number.
• Technical information such as browser type, device and pages visited, collected through cookies.

How we use your information

We use personal information to fulfil orders, honour warranties, provide technical support, process dealer and job applications, and improve our products and website.

We send marketing communications only where you have subscribed, and every message includes a one-click unsubscribe.

Sharing and disclosure

We share information with logistics partners, payment processors and authorised dealers strictly to the extent required to complete a transaction or service request.

We do not sell personal information. We disclose information to authorities only where required by Philippine law.

Retention

Order and warranty records are retained for the duration of the applicable warranty term plus the period required by tax and accounting regulations. Marketing records are retained until you unsubscribe.

Your rights

Under the Data Privacy Act of 2012, you may request access to, correction of, or deletion of your personal information, and you may object to processing for marketing purposes.

Questions about this policy can be sent to hello@grazen.com or to Grazen International, 24F One Corporate Centre, Ortigas, Pasig City, Philippines.